Employment
The Walker County Public Safety Communications Center is the emergency communications center and public safety answering point for the City of Huntsville and County of Walker. We provide Enhanced 9-1-1 and dispatch services for all public safety agencies in our jurisdiction except for the SHSU Police Department.
- Availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed.
- Knowledge of telephone skills as related to a multi-function, multi-line telephone system
- Strong computer skills using multiple Windows-based programs and data entry or word processing experience.
- Data entry speed of at least 3,100 keystrokes per hour.
- Minimum Basic TCOLE Telecommunicator license
- Minimum 18 months experience with 2+ preferred
- Valid Texas DL and Vehicle insurance
- TCIC/TLETS Operator certification
- IAED EMD certification or obtain within 6 months
- Work 8-12 hr shifts including nights, holidays, and weekends.
- Possess strong communications skills to include: Strong active-listening skills, task-switching, ability to function effectively under stress while handling several tasks simultaneously.
Public Safety Telecommunicator Hiring Process
- Complete and return Application for Testing: Public Safety Telecommunicator-Trainee
- Online CritiCall™ Basic Skills Exam is scheduled.
- Complete and return the Walker County Employment Application and Notarized PHS to include applicable documents and Applicant Authorization for Release of Information to Human Resources before the posted deadline.
- Personal History Statement is reviewed by WCPSCC to ensure qualifications are met.
- Background investigation is completed.
- Panel interview is scheduled.
- Upon successfully completing the panel interview a 4 hour non-paid observation is scheduled.
- Conditional offer is extended pending results of Physical Examination, Drug Screen, Hearing Test, Psychological Exam, and Fingerprint Background check.
Successful completion of the background investigation phase is dependent on the applicant’s ability to accurately, completely and truthfully respond to all questions, as well as provide all applicable documents. If the applicant is extended a conditional offer, an agreed upon start date and starting pay will be arranged between applicant and Communications Director. Please be patient as the hiring process will take several weeks depending on the size of the applicant pool.
